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@prettythingsdresshire

Terms & Conditions

1. Acceptance of Terms and Conditions

  • This Website is owned and operated by Luxe Designer Dress Hire Pty Ltd (ABN 35 668 954 747) trading as Pretty Things Dress Hire (“Pretty Things Dress Hire”).
  • In these Terms and Conditions “you” and “your” refer to all users of this Website and “we”, “us” and “our” refer to Pretty Things Dress Hire.
  • These Terms and Conditions constitute a binding legal contract between you and Pretty Things Dress Hire.
  • You agree to be bound by these Terms and Conditions and our privacy policy.
  • We may amend these terms and conditions from time to time. The terms applicable to you, will be those that you accept on the date of your Reservation.
  • These terms are governed by the laws of New South Wales.
  • Users of our Website must be at least 18 years of age. If you are under 18 years old, you are required to obtain the consent of a responsible adult over the age of 18 who will be responsible for your use of this Website. By using our Website, you affirm that you meet the age requirement or have secured the necessary consent from a responsible adult.

2. Definitions

  • “Collection Location” means [Orange NSW].
  • “Hired Item” means any garment or accessory available for rental on the Pretty Things Dress Hire Website.
  • “Hire Period” means the duration for which the item is rented, as selected by you during the Reservation process. The Hire Period is inclusive, meaning if you select a four-day rental period and your item arrives on Friday, you need to attend the post-office or return the item to our Collection Location the following Monday.
  • “Normal wear and tear” means minor deterioration of the Hired Item due to reasonable use during the Hire Period. Assessment of normal wear and tear is at the discretion of Pretty Things Dress Hire and generally includes minor stains, seam tears and small missing parts.
  • “Order” means a request made by you to reserve a Hired Item on the Pretty Things Dress Hire Website.
  • “Rental Expenses” means those costs associated with renting a Hired Item, including the rental fee per item, delivery fees, additional charges (such as dry cleaning expenses), all of which are displayed on the Pretty Things Dress Hire Website.
  • “Reservation” means the process by which you secure the rental of a specific Hired Item for a designated Hire Period by placing an Order and making the required payment on our Website.
  • “Website” means http://www.prettythingsdresshire.com.au.

3. Your obligations

  • You agree that ownership of the Hired Item remains with us at all times.
  • You agree to treat and care for the Hired Item as though it were your own during the Hire Period.
  • You will notify us of any loss, theft or damage to the Hired Item that occurs during your Hire Period.
  • At the conclusion of your Hire Period, you will return the Hired Item to us as it was delivered to you, in good order and complete with all accessories.
  • You will not assign the benefit of the Hired Item or loan it to anyone else during your Hire Period.

4. Reservation

  • The Reservation of your Hired Item will be confirmed by email upon receipt of your payment.
  • When making your Reservation, you must:
    • Select a Hire Period. Your Hire Period should commence at least two days before your intended use for the Hired Item. Please note we will not accept new postal bookings within 5 days of the Hire Period.
    • Provide a valid, Australian, residential address (nominated address). Please note that PO Boxes and parcel lockers will not be accepted. It is your responsibility to ensure that the address you enter is accurate and complete according to postage standards.

5. Payment Terms

  • By providing us with your preferred payment method at the time of making your Reservation, you authorise us to charge to your preferred payment method:
    • all Rental Expenses;
    • any late fees incurred by you; and
    • debit any outstanding invoice payable by you that remains unpaid after 7 days.
  • You acknowledge and agree that we reserve the right to utilise the entirety of the Bond provided by you at the making of the Reservation, to cover any additional expenses arising from your actions, including, but not limited, instances where our damage or loss policy is invoked, as well as any applicable late charges or delivery charges incurred by you.
  • You acknowledge and agree that you are responsible for any remaining balance owing which exceeds the coverage provided by your Bond. An invoice for the balance will be sent to you via email. Payment for such invoice must be settled within 7 days from the date of the invoice.

Subscriptions
  • Subscriptions are provided on a 3, 6 or 12 month basis.
  • Upon selecting one of our subscription options, you will pay for the initial month upfront and recurring payments will be automatically withdrawn from your original payment method each month thereafter until your selected subscription duration ends or if you select to cancel or pause your subscription.
  • You reserve the right for Pretty Things dress Hire to cancel your subscription if a payment fails and another payment method is not provided.
  • Upon selecting one of our subscription options, you will be provided with a unique discount code to use upon checkout for the duration of that month’s subscription. A new code will be provided at the start of each renewal period. This will waive the hire fee for each dress booked by the customer.
  • Upon no circumstance is the code to be shared with another individual. If this occurs, your booking will be cancelled by Pretty Things Dress Hire.
  • Your monthly payment Includes free local pick up. Delivery is excluded in the monthly fee, an additional $35 fee (includes return shipping label) per dress hire is to be paid upon checkout or via direct deposit if not booked via the website.
  • Only one dress to be hired per 4 day booking period.
  • Dresses subject to availability.
  • Advance bookings available up to 4 weeks after the start of your initial subscription date or subsequent renewal date. Bookings beyond this period are subject to cancellation if your subscription is cancelled, not renewed, or paused for the corresponding month.
  • Our damages and loss policy applies to customers on our subscription options. Failure to comply, may result in the cancellation of your subscription with Pretty Things Dress Hire and the provision of clause 10.3.

6. Delivery Methods

Delivery by Post

  • We typically post the Hired Item to you using Australia Post’s Express Delivery Service (the Courier). Please refer to Australia Post’s Terms and Conditions.
  • Deliveries by post will incur a $35 return shipping fee at the time the Reservation is made. This fee includes the Hired Item being sent to you together with a prepaid Australia Post Express Label and re-sealable satchel. If the label or satchel is lost, you will need to purchase a replacement from Australia Post. In that event, you will need to provide us with the updated tracking number.
  • You bear full responsibility for the Hired Item once the Courier first attempts delivery to your nominated address. If the Hired Item is returned by the Courier to your local post office or depot, it is your responsibility to retrieve the Hired Item.
  • We will not be held responsible for, nor offer you any credit or refund where:
    • delays or additional charges arising due to your unavailability to sign for the Hired Item at your nominated address;
    • delivery failure results from an incorrect or incomplete address provided by you; or
    • there are unforeseen circumstances involving the Courier.


Local Hire

  • After your Reservation is made, you will receive an email requesting that you to confirm a suitable pick-up time of your Hired Item from our Collection Location.
  • You must collect the Hired Item from our Collection Location on the first day of the Hire Period.

7. Returns Policy

Returns by Post

  • You will package your Hired Item in the sealed satchel with the return label and have it scanned at an Australia Post store or depot by 2:00 pm on the final day of your Hire Period.
  • Please note that the last day of the Hire Period is the date that the Hired Item needs to be lodged over the counter with Australia Post. The Hired Item does not need to be returned to us by this date.
  • If the last day of your Hire Period falls on a weekend or Public Holiday, you may post the item on the next working day. No late fees will be incurred.
  • Please do not return the Hired Item via a yellow Australia Post Express post-box. If the Hired Item is lost without being scanned by Australia Post, our loss policy will apply.

     Local Returns

    • You must return the Hired Item to the parcel box out the front of our Collection Location by 2:00 pm on the last day of the Hire Period.
    • If the last day of your Hire Period falls on a weekend or Public Holiday, you may return the item on the next working day. No late fees will be incurred.
    • Please provide us with an email confirmation once you have returned the Hired Item to our Collection Location.

    8. Product Fit

    • We try to provide as much information as we can regarding the fit of the Hired Items. Please refer to our Website ‘Size Guide’ for measurements by Designer. Please note this is a guide only.
    • Unfortunately, we cannot be held responsible and will not offer you a credit or refund if your Hired Item does not fit or suit you.
    • If you happen to receive an incorrect Hired Item in the post or from our Collection Location, please let us know immediately. If there is enough time before your scheduled event, we will do our best to deliver the correct Hired Item to you. If we are unable to do so, we will refund you the full amount of Rental Expenses paid and your Bond.

    9. Cleaning

    • We know small accidents happen and that is why we dry-clean/clean all garments when they are returned to us after your Hire Period. Dry-cleaning/cleaning expenses are included in your Rental Expenses.
    • If you attempt to clean the Hired Item yourself and the Hired Item is damaged, our damage policy will apply.
    • You will not alter, make any additions or interfere with the Hired Item in any way.

    Please avoid the Hired Item coming into direct contact with make-up, sharp objects and jewellery. Use of fake tan is at your discretion. If fake tan causes permanent staining, our damage policy will apply.

    10. Damage and Loss Policy

    • If you notice damage, faults or stains when you receive your Hired Item, please take photos and provide them to us immediately. We reserve the right to decline a refund if you fail to do so.
    • We understand the Hired Item may be subject to normal wear and tear. Upon return of your Hired Item, we will assess it for any damage, undertake any essential repairs, and have it dry cleaned. If any damage can be easily remedied, there will be no additional cost to you. 
    • If your Hired Item is lost, stolen or damaged beyond normal wear and tear during your Hire Period, you acknowledge and agree to the following charges:
      • up to 200% of the RRP displayed on the Website for that specific Hired Item; and
      • the corresponding loss incurred by us for any pre-booked hires that must be cancelled as a consequence.

    11. Return of Products on Time

    • You agree to return your Hired Item to us in accordance with our Returns policy.
    • You acknowledge and agree that failure to return the Hired Item to us in accordance with our Returns Policy will lead to applicable charges if the Hired Item is overdue:
      • For Days 1 to 7: $35 per day
      • Starting from Day 8: 200% of the RRP
    • If returning the Hired Item by post, we will use the date the Hired Item in the satchel was scanned at Australia Post as the basis for calculating late fees.
    • If the Hired Item is returned to us by post without the satchel being scanned by Australia Post, or by delivery to our Collection Location, we will use the actual date the Hired Item is received by us as the basis for calculating late fees.

    12. Cancellation Policy

    • If you cancel your Reservation for the Hired Item:
      • within 5 days of your Hire Period, we will not provide you any refund or credit note for the Rental Expenses you paid; and
      • more than 5 days before your Hire Period, a complete refund will be issued to you for the Rental Expenses you paid and your Bond.
    • We may cancel your Reservation for reasons including, but not limited to:
      • the Hired Item is damaged, lost or stolen by a customer that rented the Hired Item prior to you; or
      • it is deemed not possible to deliver the Hired Item to you in time for your Hire Period for reasons such as late return by a previous customer, postage network disruptions and unforeseen circumstances.
    • If we cancel your Reservation for the Hired Item in accordance with Clause 12.2, you will be entitled to a full refund for the Rental Expenses paid by you.
    • You agree to release us from any claim or expense for any consequential damages that result from cancellation of the Reservation in accordance with Clause 12.2.

    13. Recovery

    • We reserve our rights to:
      • terminate your right to Reserve a Hired Item from us at any time, at our discretion, should you breach our Terms and Conditions or Privacy Policy; and
      • pursue you for recovery of any outstanding debt that you owe to us.

    14. Indemnity

    • You acknowledge and agree to indemnify us from and against all claims, demands, actions, losses and damages, costs, charge, fines and expenses of an indirect or consequential nature incurred or suffered by you as a result of reserving a Hired Item, a cancelled Reservation, late or non-delivery, Hired Item quality or fit, using our Website, or not following these Terms and Conditions.
    • Under Clause 14.1, you agree to indemnify us from, but not limited to, any economic loss, illness or injury, emotional suffering, loss of opportunity or other loss of turnover, profits or business, incurred by you.