All the FAQs from Pretty Things Dress Hire in Orange NSW servicing women Australia wide with the latest fashion for less. So easy… simply rent, wear and return.

When selecting an item to hire, you will see a calendar below showcasing the availability of the garment. If the garment is not available on a particular day, you will be unable to select that date. If the hire period you are looking for is available, simply select the start date as 2 days before your event and the return date will automatically generate. Please note we do not accept bookings within 5 days of the start date. Refer to our Terms and Conditions for more info.

How long is the hire period?

The standard hire period is 4 days. If you require a longer hire period, please message us directly through our website or via social media and we can assist you. Please note we do not allow new postal bookings less than 5 days prior to the hire start date.

Do you offer try on appointments?

Yes we do! Try on appointments are available by request at our location in Orange 2800 NSW. Simply message us using the contact us form on our website or via social media. Try on appointments are available on Tuesday’s and Thursday’s. Please note not all garments will be available at the time of your booking. If you would like to try on a specific dress, please let us know and we will try our best to provide an available date. Please note we do not offer holds without full payment being made.

I’ve received my outfit and it doesn’t fit/isn’t what I expected; can I have a refund?

We try to provide as much information as we can regarding the fit of the items available for hire on our website and we welcome you to arrange a time to visit our hire location and try the item(s) on if you are able to do so. Please refer to the ‘Size Guides’ listed on the website, which includes the measurements for each size by designer. Please note this is a GUIDE ONLY (refer to our Terms and Conditions for further info). We take no responsibility if you choose a size or item which does not fit you or does not suit you and therefore do not provide refunds for this. If in doubt, please get in touch!

I’ve received my outfit and it is damaged?

If you find that the item is faulty (e.g. damage or noticeable stains), please let us know within 12 hours of receiving the item, and definitely prior to wearing the item. In this instance a full refund including any amount paid for postage will be provided. The items being sent to you are not brand new and may have some signs of wear & tear. A refund may not be granted if the issue is considered minor. Refer to our Terms and Conditions for more info.

Can I get a refund if I’ve paid for my outfit but I’ve changed my mind?

Cancellations are allowed with a minimum of 5 days’ notice prior to the hire start date, upon which a full refund will be provided, including any postage (refer to our Terms and Conditions for further info). No refund will be given outside this period for change of mind, sickness, event cancellation or incorrect sizing.

I have chosen local pick up. How and when can I pick up my dress?

All items rented via Pretty Things Dress Hire using the pickup/drop off option must be collected on the first day of hire at a pre-determined time as advised upon booking. After booking you will receive an email from Pretty Things asking you to confirm a suitable pick-up time from our Orange location. Local drop off can be arranged upon request and is subject to availability.

When do I return my dress?

Postal Hires
If you are returning your garment by post, simply re-use the satchel the dress was received in, seal the parcel, and place the postage label included in the package over the top of the original. The parcel must be lodged over the counter with Australia Post by 2pm on the last day of hire (postal hires only need to be lodged on the last day of hire, they don’t need to be physically received back to Pretty Things by the specified date). A tracking number will be provided with lodgement. Delays due to placing returns in post boxes or after the 2pm cut off may incur a late fee of $35 each day extending beyond the return date.

Local Hires
All items rented via Pretty Things Dress Hire using the pick up/drop off option will need to be returned by 2pm on the last day of hire using the parcel box located at the front door of the address provided upon booking. Please send through confirmation via email at the time of the return. If your "Return on" date falls on a Sunday or a public holiday, you may return the item on the next working day before 2pm. No late fees will apply in this instance. Please make note of the return date/time and provide confirmation via email that the item has been returned. Returns made after this time may result in late fees. Local pick up can be arranged upon request and is subject to availability.

I’ve stained/damaged my outfit, what should I do?

If you damage a rental item, do not attempt to repair it. If it can be easily repaired (e.g. sewing on a button, re-stitching) it will be taken care of with no additional cost to you. It's also not a problem if the garment is stained, as long as it comes out when it is dry-cleaned after you've returned the garment. Under no circumstances will you attempt to clean the rental item(s) yourself, or have them cleaned by anyone else.

If an item is damaged and is not covered by minor repairs as mentioned above, you will be liable for the cost of restoring or replacing the garment. In the case the garment cannot be restored to a suitable condition, the fee charged may be up to 200% of the original RRP of the garment. Refer to our Terms and Conditions for further info.